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Schindler: Elevating Matter Management to the Next Level with Knowliah

Discover how Schindler, a global leader in the elevator and escalator industry, elevates their matter management to the next level with Knowliah.

About Schindler

Schindler is a global leader in the elevator and escalator industry, transporting a billion people daily in over 100 countries. The company provides innovative solutions and services for elevators, escalators, and moving walkways. With over 69,000 employees in more than 100 countries, they are dedicated to realizing this vision. Discover in the case study how the use of Knowliah enhances the efficiency and reliability of the legal department.
Sector: Elevator and Escalator Industry
Size: 69,000+ employees in 100+ countries
Adopted Technology: Knowliah - Matter Management

Rising to New Heights - Challenges:

Schindler's legal department faced a multitude of challenges in their daily operations. They were grappling with transitioning from manual, Excel-based processes that were not only labor-intensive but also prone to errors. Furthermore, there was a pressing need for them to report relevant KPIs and consistently demonstrate the value of the legal department to the wider organization. On top of that, ensuring quick access to reliable information was crucial for providing timely and accurate legal advice.

Scaling Challenges with Knowliah:

The Dilemma:

With paper and Excel dominating their modus operandi, inefficiencies were rampant. Alongside, the necessity for new-age work flexibility and efficient KPI reporting posed significant challenges.

The Solution:

Schindler integrated Knowliah for matter management exclusively for their legal department. Every received file was swiftly digitized, whether it pertained to a general meeting, advice, or a contract. The transition was notably smooth.

Achieving Operational Excellence:

Centralized database offering instant access to vital information.
Creation of a digital memory, facilitating easy consultation of past matters.
Effective digital reminders, smart activity tracking, and status overviews ensuring zero data loss.
Empowered proactive legal operations.
Simplified, effort-free reporting to the business and the ability to set actionable targets.


“By using Knowliah, we can report to the business without any effort. Based on these reports, we can also set targets for our legal department.”

Loebrecht Lievens Head Legal & Compliance Officer (Belux)

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